The WOW Guide to Self-Service Support
Format: PDF
Self-service support is no longer considered an advantage but a pinnacle factor in the success of a company. As fast-growing companies try to meet the demand of their rapidly growing customer base, there is a way to reduce incoming cases while keeping the customers happy: online self-service support.
Customers want to help themselves. They are more technically savvy, with a shorter patience, and have come to prefer solving their issues and answering their own questions.
This WOW Guide from Desk.com will help you provide amazing customer service through an engaging online support center. It covers:
- Is self-service support right for your company?
- How to get started with knowledge base content
- How to drive traffic to your online support center and keep it thriving
- How to measure the success of a support center and ROI of self-service
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