Drive Results With AI-Powered CX

Numerous factors have recently been contributing to companies’ lack of expenditure towards AI-based CX technologies - and unpredictable economic environments happen to be the biggest contributing factor, based on findings by Aberdeen Strategy and Research.

This whitepaper explores this finding even further, while also exploring companies’ intentions to reduce costs as much as possible - a concern that is now at an all-time high, since the 2008 recession.