Format: PDF
With AI proliferating across the digital communications landscape, much is abuzz in the arena of contact centers, and how intelligent technologies are being adopted here for improving customer experience, as well as employee productivity. This ICMI Executive Summary, in collaboration with NICE, answers questions surrounding:
Additionally, this whitepaper also draws focus towards where contact centers fall on the priority list for AI adoption, including gleaning from past failures for improving adoption success rates.
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