D is for Digital CX, not Deflection

Modern contact centers offer more than just the ability for customers to reach out via phone. Alternative channels such as text, chat and even social media are now part of digital CX - and are essential for organizations that are looking to maximize engagement from their prospects and repeat customers alike. 

This digital CX whitepaper is authored by TalkingPointz, a research and analyst firm that specially focuses on the fields of enterprise communications and Unified Communications (UC). Here, learn more about how digital CX can uplift customer engagement, while also gleaning from digital CX failures, to build strategies that are more scalable and resilient.