The State of Customer Service and CX

What makes customers really tick? In this report, CX expert Shep Hyken shares his candor on common issues such as non-returning customers, but also on trickier nuances, such as why customers wouldn’t return even if they previously stated that they had a satisfactory experience. 

With over 1,000 US consumers surveyed for this report, explore what they truly think about customer service and CX in general, to gain insights and inspiration for your own business endeavors.

About the author: Shep Hyken is a customer service and customer experience expert, keynote speaker, and researcher. As the Chief Amazement Officer (CAO) of Shepard Presentations, Shep works with forward-thinking businesses that are keen to deliver nothing short of the finest experiences for their customers.