ICMI Toolkit:The Road to Agent Experience Maturity

How effective is your agent experience? Find out.

To boost customer satisfaction and loyalty, you need your contact center agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and get the framework to help you assess your current agent experience and discover ways you can improve.

 

Get the ICMI Agent Experience Toolkit and learn how to:

Evaluate your current agent experience

Establish a framework for a better agent experience

Close any gaps that may exist in your current experience

Use agent experience to fuel improvements in customer experience