How to Set Up an In-House Contact Center

Outsourcing contact centers seems to be a norm in businesses regardless of industry. But as we are all aware, outsourcing your calling agents can lead to some trade-offs. That's where the possibility of an in-house contact center comes in. An in-house contact center can give your customers the sense that your business is well established and cares about its customers. Consider an in-house contact center and our guide will present you 5+ key areas by which you should base your decision, including:

• Channels of contact
• Technology for your contact center
• Management and measurement
• And much more!