Frost & Sullivan: Global Research Mid-sized Call Centers take a Digital first Approach

In this study, Frost and Sullivan explores what CX means to mid sized call centers in terms of business impact, priorities, technological maturity, and how they measure related initiatives.

In this global research report, learn about:
- Technology trends midsized call centers believe have the most significant impact on their business
- Technology, people, and process priorities in meeting customer engagement aspirations
- Primary business benefits derived from improving CX