Contact Centers in 2014

2014 brought many changes in the contact center space that allow for more engagement between businesses and customers. To ensure your business is prepared to integrate these changes, and that it's keeping updated with the trends and shifting top players in the contact center space, we present our white paper. The contact center landscape in 2014 is very heavily focused upon customer service, but there are other trends that make headlines in our guide, such as:

 

• Top hosted solutions
• Multimedia conversations
• Multiple channel integration
• And much more!