Format: PDF
In this guide, DMG and NICE explore how companies must address the changing expectations of their customers but also do the same for their employees. Customers want to interact via digital channels, while employees want scheduling flexibility. New AI WFM solutions can handle asynchronous interactions, and with new algorithms for forecasting and employee self-service, they can allow agile scheduling processes, too.
Dive into the capabilities of today’s WFM:
Download this whitepaper and see what’s new in WFM.
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