15 Tools for Managing Remote Call Center Agents

Together, technology and the connective power of the internet are making drastic changes in what a typical work setting looks like today, and many companies are beginning to rely more upon a remote workforce.

In fact, according to Global Workplace Analytics, “regular work-at-home, among the non-self-employed population, has grown by 105% since 2005.”

Customer call centers are among the many business operations benefiting from employing remote agents. This guide highlights and describes all the top tools for best managing your remote call center agents with ease, precision, and success.