Customer Experience Management: The New Frontier in Customer Relations

If "customer churn" is a 4-letter word in your organization, Customer Experience Management may be the medicine you're looking for. In recent months, Customer Experience Management has emerged as one of the most important activities organizations can undertake to get customers engaged with your organization. Not only will our newest guide tell you how CEM can help you maintain your current customers, but we'll also reveal:

• CEM strategy
• Practicalities and issues with CEM
• Graphics that represent the stages of CEM
• And much more!